Refund policy

We highly appreciate your purchase! As Mart Prints is a small business with no storage in our garage, we print and create your items on demand. Therefore, we encourage you to ask any questions before you place an order to make sure it's exactly as you imagine and thereby limit returns. As with any custom piece, it's difficult to return.
Thank you so much for your support!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

In case the item is defect or damaged, you can request a refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mart-prints.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mart-prints.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges and Returns
We highly appreciate your purchase! As Mart Prints is a small business with no storage in our garage, we print your items on demand. Therefore, we encourage you to ask any questions before you order to make sure it's exactly as you imagine and thereby limit returns. Thank you! 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.